Terms of Service

Customer Service Charter

City Community Tennis is managed by Jensen's Tennis, who have been an important part of the tennis community within the City of Sydney since the 1930s. We are committed to providing affordable, accessible and inclusive tennis programs for people of all ages, backgrounds and abilities and to give the people of Sydney the ability to enjoy and learn tennis both socially and competitively. Through our mutual love of both tennis and the City of Sydney, our team of passionate tennis professionals aim to deliver services that support the distinctive character of this great City.

Our Service Commitment

• To ensure accessible, modern and well-serviced tennis centres for the people of Sydney by valuing each and every individual who comes to us wanting to play
• To reach out to the all levels of the community to encourage use of the tennis centres
• To provide affordable tennis, while maintaining the highest standards of coaching, products and service
• To continue to develop our services 
• To develop and use innovative technologies while maintaining personal contact
• To grow the sport of tennis and maintain best practice in tennis centre management
• To treat all customers with courtesy, respect and understanding
• To respond to requests in a timely manner
• To supply our customers with accurate and helpful information
• To facilitate players’ enjoyment of tennis at our facilities
• To ensure our systems are easy to use
• To provide easily accessible information

The culture at City Community Tennis is informed by our core values:

• Accessible
• Inclusive
• Accountable
• Professional
• Innovative
• Client focussed
• Personal
• Caring

Our customer base is as broad and inclusive as the City of Sydney itself. Our players include residents and nonresidents of all ages, office workers, retired members of the community, children, schools and tourists from all areas of this country and abroad. We are affiliated with the University of Technology Sydney (UTS), Tennis Australia (TA) and Tennis NSW (TNSW). We work hard to increase tennis opportunities for all sectors of the community especially children, youth, seniors, people living with a disability, those with culturally and linguistically diverse (CALD) backgrounds and many others through innovative and creative programming and pricing structures. As our name suggests, City Community Tennis has a strong community focus. We work with local schools and community organisations to make tennis accessible and affordable for people of all ages and levels of ability. 

We value customer feedback and will aim to respond to all feedback, requests or complaints in a timely manner. See our customer contact page for more details or visit our head office at the Prince Alfred Park tennis courts, Surry Hills to submit a Customer Feedback paper form in person.

or visit our head office at the Prince Alfred Park tennis courts, Surry Hills to submit a Customer Feedback paper form in person.

We also adhere to the City of Sydney’s Policies and Guidelines for Customer Feedback and Complaints. For matters that may be beyond the service provision of our contract of management it may be necessary for us to refer your request to the City of Sydney or for you to contact the City of Sydney directly